ServiceMax Mobile 10.0.1
Device: iOS iPad Only
Category: Business
Price: Free, Version: 10.0 -> 10.0.1 (iTunes)
Description:RETHINK Field Service with ServiceMax! ServiceMax Mobile for iPad is the only complete field service application available on the iPad. With ServiceMax,your field service team will bring the power of your entire organization – engineers, sales, customer support, etc. – to every service call. Now field technicians have all work order info, parts info, calendar, route mapping, customer history, signature capture, invoicing, collaboration and more at their fingertips! Benefits--------• Ability to work offline when there is no online connectivity. Data that is created or updated offline is synchronized with the cloud when connectivity is available• Creates seamless customer experiences with features that make it easy for technicians to create work orders and service reports, quickly tally parts and repair costs and capture customer signatures all from the iPad screen.• Access to detailed parts information and rich media product tutorials so that technicians have all repair information at their fingertips, at every customer call.• Technicians can update their daily and weekly calendars and quickly adjust schedules and service appointments.• Route planning and driving directions reduce drive time and allows for additional visits.• On the spot signature capture.• Immediate invoicing decreases day sales outstanding.Features--------• Centralized customer and product data so that everyone - from service technicians to the sales team to product managers - has instant access to important information.• Access to rich media knowledge base so technicians can view videos and product manuals at the customer site.• Intuitive, easy-to-use interface across all field service functionality.• Calendar view of work orders and associated tasks that can be dynamically changed.• Route planning and step by step driving directions.• Access to all pertinent data: customer history, location, contacts, product service history, repairs, warranties, and more.• Summary invoice enables signature capture, pdf creation and integration to email for immediate invoicing.• Countdown clocks integrated with SLAs give technician view of required time to resolution.• Real-time collaboration and problem resolution via ServicePulse.• Ability to work offline when there is no online connectivity. • Download and locally cache online data as per the mobile configuration settings.Note: "Continued use of GPS running in the background can dramatically decrease battery life."
What's New
This release fixes the following issues:--------• SMX006000 Time stamp does not display in Sync screen• SMX006331 View process does not display even if record meets criteria• SMX007245 Entry criteria does not execute for some expressions• SMX007304 Status does not display for incremental meta-data sync• SMX007385 Multi-picklist values truncated• SMX007406 Technician lookup displays ID instead of name• SMX007429 Config sync causes app to crash• SMX007431 Work Order status is not correct in the event subject• SMX007432 Crash during data sync when switching from airplane to online mode• SMX007447 SFM entry criteria does not display correctly• SMX007456 Nested expressions handled incorrectly in SFM & SFW entry criteria• SMX007501 Multi-select picklist sequence is not in order defined• SMX007502 Crash when specific combination of multi-select picklist values selected• SMX007557 Custom action button(s) does not display.• SMX007455 Work Order displays in edit mode instead of view mode even after cancel selected• SMX007518 Incorrect record type displayed for line item after data sync
ServiceMax Mobile